Music makes you happy, we want to too! If you're not happy with your purchase we want to know! Return & Exchange Policy: We are prepared to deal fairly with your returns! Returns are offered for a 7 day money back or 30 day store credit. Products must be unblemished and in original packaging. Due to sanitary reasons some products are only returnable if defective or unopened. Clearance items, lesson payments and sheet music are only returnable for store credit. Delivery & Store Pickup: You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must select that option during checkout. You'll need to provide the pickup person's name and phone number. Your pickup person will need to show his/her ID and the order number at the store. When school delivery is selected a Middlesex Music Academy employee will deliver your order directly to your school office or band room within one week of purchase. Please provide the students name so that the teacher knows who it's for! Rentals: Please see the rentals policy on the rentals page. Questions? Call or email us any time! (860) 344-0525